Return Policy

Website: www.aarunyatelangana.com
Operated by: SOH Foundation (Not-For-Profit Organisation)
Last Updated: 25/02/2026

1. POLICY OBJECTIVE

Aarunya Telangana operates as a social impact platform supporting artisans, weavers, and Self-Help Groups (SHGs). As most products are handcrafted and often made in limited quantities, this policy is designed to:

• Protect artisan livelihoods
• Ensure fairness to customers
• Prevent misuse or fraudulent returns
• Comply with Indian consumer protection laws

2. RETURN ELIGIBILITY SUMMARY

You may request a return ONLY in the following cases:

• Product received is damaged
• Product received is defective
• Wrong product delivered
• Size/specification mismatch (where clearly different from listing)
• Missing item in shipment
• Parcel received tampered

All other returns are subject to eligibility conditions below.

3. NON-RETURNABLE ITEMS

The following items are strictly non-returnable:

• Custom-woven sarees
• Made-to-order products
• Products altered on customer request
• Discounted items (above 25% discount)
• Clearance / Sale items marked “Non-Returnable”
• Blouses stitched as per measurement
• International orders (unless damaged/defective)
• Products damaged due to misuse
• Products washed, worn, perfumed, or dry-cleaned
• Items without original tags/packaging
• Gift cards

4. RETURN REQUEST TIMELINE

Return request must be initiated:

• Within 48 hours for damaged or wrong product
• Within 7 days of delivery for other eligible returns

Requests made after this period may be rejected.

5. RETURN REQUEST PROCESS

Customer must:

• Email: support@aarunyatelangana.com
• Provide:
• Order ID
• Clear photos/videos (mandatory)
• Description of issue
• Wait for return approval

Unapproved returns will not be accepted.

6. CONDITION REQUIREMENTS

Returned product must be:

• Unused
• Unwashed
• Unworn
• In original condition
• With original tags intact
• In original packaging

Quality inspection will determine refund eligibility.

7. HANDMADE PRODUCT DISCLAIMER

Due to the handcrafted nature of products: The following are NOT considered defects:

• Slight weaving irregularities
• Minor thread pulls
• Natural dye variations
• Color difference due to screen display
• Minor measurement variation (±1–2 inches)
• Texture differences in handloom fabric

Such characteristics reflect authenticity.

8. DAMAGED PRODUCT CASES

If product is received damaged:

• Customer must provide unboxing video
• If approved:
• Free reverse pickup (where serviceable)
• Full refund OR replacement (subject to stock)

If no unboxing video is provided, claim may be rejected.

9. WRONG PRODUCT DELIVERED

If incorrect product is delivered:

• Aarunya will arrange reverse pickup
• Full refund or correct product shipped

10. SIZE / DESCRIPTION MISMATCH

If product materially differs from description:

• Return may be approved after verification
• Minor color tone difference not considered mismatch

11. CHANGE OF MIND RETURNS

We do NOT encourage change-of-mind returns. However, in exceptional cases:

• Return shipping cost borne by customer
• Refund may be issued as store credit
• Restocking fee of up to 10% may apply
• Approval at sole discretion of SOH Foundation

12. INTERNATIONAL ORDERS

International orders:

• Are non-returnable except for damage or wrong product
• Refund excludes shipping & customs duties
• Customer responsible for return shipping cost

13. RETURN SHIPPING POLICY

If return approved due to:

• Damage
• Wrong product
• Manufacturing defect

→ Aarunya bears shipping cost. If return approved due to:

• Change of mind
• Customer error

→ Customer bears shipping cost.

14. REFUND METHOD

Refund will be processed:

• To original payment method OR
• As store credit (where applicable)

Refund timeline:

• 7–10 working days after quality check
• Bank processing time may vary

15. PARTIAL REFUNDS

Partial refunds may be issued in cases where:

• Product returned damaged by customer
• Missing original packaging
• Returned beyond allowed timeline
• Signs of use detected

16. EXCHANGE POLICY

Exchanges are allowed only if:

• Size variant available
• Product still in stock
• Return eligibility conditions satisfied

Exchange shipping may be chargeable.

17. ORDER CANCELLATION

Customer may cancel:

• Within 12 hours of placing order OR
• Before dispatch (whichever earlier)

Orders already shipped cannot be cancelled. Custom-made orders cannot be cancelled once production begins.

18. FAILED DELIVERY / REFUSED DELIVERY

If customer:

• Refuses delivery without valid reason
• Is unreachable
• Provides incorrect address

Shipping cost may be deducted from refund. Repeated incidents may result in account suspension.

19. FRAUD PREVENTION

SOH Foundation reserves the right to:

• Reject suspicious returns
• Blacklist fraudulent accounts
• Deny refunds in case of return abuse
• Require ID verification in suspicious cases

20. FORCE MAJEURE

Refund timelines may be extended due to:

• Natural disasters
• Lockdowns
• Courier strikes
• Government restrictions

21. NON-DELIVERY CLAIMS

If order not delivered within reasonable timeframe:

• Customer must notify within 7 days
• Courier investigation required
• Refund processed after confirmation

22. PAYMENT FAILURE CASES

If payment debited but order not confirmed:

• Refund within 5–7 working days
• Based on payment gateway reconciliation

23. ARTISAN-SUPPLIED PRODUCTS DISCLAIMER

Where product supplied by third-party artisan:

• Aarunya acts as facilitator
• Refund may depend on artisan confirmation
• However, customer protection rights remain preserved

24. GRIEVANCE REDRESSAL

In case of unresolved disputes:

• Grievance Officer:
• Name:
• Email:
• Phone:

Acknowledgment within 48 hours Resolution within 30 days

25. POLICY MODIFICATION

SOH Foundation reserves the right to modify this policy at any time without prior notice. Updated version will be published on website.